Terms of Service - MPA City Linen Care

Welcome to MPA City Linen Care, your trusted partner in laundry services. By using our services, you agree to the following terms and conditions:

Service Description: MPA City Linen Care provides professional laundry and linen care services, including washing, drying, folding, ironing, stain removal, dry cleaning, and specialized treatments for delicate fabrics. Our team is trained to handle a wide range of materials and fabrics, ensuring that your items are cleaned and cared for with the utmost attention to detail. We use industry-approved detergents and equipment to achieve optimal results while preserving the quality and longevity of your garments and linens.
Service Agreement: By placing an order with MPA City Linen Care, you agree to pay for the services rendered based on the rates provided at the time of booking. Additional charges may apply for rush orders or special requests. We accept various payment methods for your convenience, including credit/debit cards, online payments, and cash on delivery. Payment is due at the time of order confirmation unless prior arrangements have been made.
Order Confirmation: Your order is confirmed once payment is received. We strive to process orders promptly and provide estimated delivery/pickup times based on workload and availability. However, please note that unforeseen circumstances such as weather conditions or technical issues may affect delivery times. In such cases, we will communicate any delays and work to resolve the issue promptly. You will receive a confirmation email or SMS with details of your order and scheduled service date.
Service Quality: At MPA City Linen Care, we are committed to delivering high-quality services and maintaining the integrity of your items. Our experienced team follows industry best practices and uses top-quality products and equipment to ensure optimal results. However, please note that certain factors such as fabric type, age of the item, and previous treatments may affect the outcome of the service. We cannot guarantee complete removal of all stains or damages, but we will make every effort to achieve the best possible results. If you have specific concerns or instructions regarding the handling of your items, please notify us at the time of booking.
Delivery and Pickup: We offer convenient delivery and pickup options to accommodate your schedule. Our delivery team is trained to handle items with care and will ensure that your order is delivered in a timely and secure manner. Please provide accurate delivery/pickup instructions and ensure someone is available to receive the order at the specified time. Failure to receive the order may result in rescheduling and additional charges. We strive to meet our delivery commitments; however, external factors such as traffic conditions or unexpected delays may impact delivery times. We appreciate your understanding and patience in such situations.
Cancellation and Refunds: Cancellations must be made at least 24 hours before the scheduled pickup/delivery time to receive a full refund. Refunds for cancellations made less than 24 hours before the scheduled time are subject to a cancellation fee. Refunds are issued based on the condition of the items at the time of cancellation and our discretion. In case of dissatisfaction with the service, please contact us immediately, and we will work to resolve the issue or provide a refund if necessary. Refunds are processed within a reasonable timeframe, and you will be notified once the refund has been issued.
Customer Responsibility: It is the customer's responsibility to provide accurate information, including item descriptions, special instructions, and contact details. MPA City Linen Care is not liable for delays or issues caused by inaccurate information provided by the customer. Customers are responsible for ensuring that items are suitable for the services requested (e.g., dry clean only items) and for notifying us of any special requirements or considerations. Please inform us of any allergies or sensitivities to detergents or cleaning products to ensure safe handling of your items.
Privacy Policy: We value your privacy and handle your personal information securely. Your information is only used for order processing, communication purposes, and improving our services. We do not share your information with third parties without your consent, except as required by law. Our privacy policy outlines our commitment to protecting your data and ensuring confidentiality. By using our services, you agree to the terms outlined in our privacy policy.
Feedback and Complaints: We welcome feedback from our customers and strive to continuously improve our services based on your input. If you have any concerns or suggestions, please contact us directly. We take complaints seriously and will investigate any issues thoroughly to ensure customer satisfaction. Your feedback helps us maintain high standards and deliver exceptional service. We may reach out to you for feedback surveys or follow-up calls to gather insights and address any concerns you may have.
Changes to Terms: MPA City Linen Care reserves the right to update these terms and conditions at any time. Customers will be notified of any changes before they take effect. Continued use of our services after the changes are implemented indicates acceptance of the updated terms. We recommend reviewing the terms periodically to stay informed about any updates or modifications. If you have any questions or require clarification on any aspect of our terms, please do not hesitate to contact us.
Legal Disclaimer: MPA City Linen Care is not liable for damages or losses resulting from force majeure events, including but not limited to natural disasters, accidents, or government actions beyond our control. We will make every effort to minimize disruptions and fulfill our obligations to the best of our ability under such circumstances. Our liability is limited to the cost of the services provided, and we are not liable for indirect, incidental, or consequential damages arising from the use of our services.
Indemnification: By using our services, you agree to indemnify and hold harmless MPA City Linen Care, its employees, agents, and affiliates, from any claims, liabilities, damages, or expenses arising from your use of the services or violation of these terms. You agree to cooperate with us in any legal or regulatory investigations related to your use of our services.
Governing Law: These terms and conditions are governed by the laws of [Jurisdiction], and any disputes arising from or related to these terms shall be resolved through arbitration in accordance with the laws of India. Jurisdiction confined to Mathura district.

Thank you for choosing MPA City Linen Care. We are dedicated to providing exceptional laundry services and look forward to serving you with excellence and care.